Refund and Returns Policy
By purchasing from [Retrobes], you agree to our refund and return policy.
Sale items
- Only regular priced items may be refunded. Sale items cannot be refunded.
Returns:
- You have [3] days to return unused items in original packaging.
- Include the receipt or proof of purchase.
- You’re responsible for return shipping; it’s non-refundable.
- We do not process refunds on returns which you got because of your own inaccurate detailing during checkout.
Refunds:
- Once we receive and inspect your item, we will notify you of the approval or rejection of your refund through email.
- You’ll receive the credit within a week.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@retrobes.com} and send your item to: {Office Address}.
- We do not replace items which you received because of your own inaccurate detailing while checkout.
Order Failure Rule
- If an order fails due to non-acceptance or incorrect information, a refund will be processed, excluding any associated fees.
Damaged or Defective Items
- Contact us immediately for replacements or refunds.
COD Failure
- If a Cash on Delivery (COD) order fails due to non-acceptance or incorrect information, the customer may be restricted from placing future COD orders.
Paid Doorstep Failure
- In the event of a failed doorstep online order due to non-acceptance or incorrect information provided by the customer, a refund will be processed, excluding returned shipping fees.
Late or missing refunds
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {info@retrobes.com}
Shipping returns
- To return your product, you should mail your product to: {Office Address}.